Pricing
Front Desk answers, books and writes up every call it answers. Operations runs the rest of the front office: deposits, no-shows, invoices, receipts and reviews. Growth is your AI sales rep: it qualifies the buyers who ring and calls back your leads — only ever people who agreed to hear from you. Minutes and texts are the allowance, not the thing you’re paying for.
In the US, texting starts once carriers approve your business, which usually takes one to three weeks. Calls are answered from day one.
See each plan from the inside, in the live demo: Front Desk, Operations or Growth. No sign-up.
Plan by plan
Every feature is off until you switch it on, so you only ever send what you chose to. Each one has its own page: see every feature.
| Feature | Front Desk | Operations | Growth |
|---|---|---|---|
| A month | $75 | $149 | $449 |
| Minutes of answered calls | 300 | 600 | 1,500 |
| Texts you sendReplies you receive never count | 300 | 750 | 2,000 |
| Logins for your teamCounting yours; Owner, Admin and Staff roles. Minutes and texts are shared | 2then $10/mo each | 5then $10/mo each | 10then $10/mo each |
| The front desk — every plan | |||
| Answers 24/7 on your own local numberOr forward the number you have | ✓ Included | ✓ Included | ✓ Included |
| Books real times from your calendarGoogle, Apple or Outlook, with booking switched on | ✓ Included | ✓ Included | ✓ Included |
| Messages written down properly, and call backs in the diary | ✓ Included | ✓ Included | ✓ Included |
| Answers in 85 languagesIt hears the caller’s language and moves to it mid‑call, booking and quoting in it just as it does in English — nothing to set up | ✓ Included | ✓ Included | ✓ Included |
| Warm transfer to your mobile | ✓ Included | ✓ Included | ✓ Included |
| Call log, transcripts and email summariesA transcript of every call it answers. Every call is recorded, and the caller is told so at the start | ✓ Included | ✓ Included | ✓ Included |
| The two-way text inbox | ✓ Included | ✓ Included | ✓ Included |
| Booking and order confirmation texts | ✓ Included | ✓ Included | ✓ Included |
| Phone orders for restaurantsPriced from your menu, read back before they’re placed | ✓ Included | ✓ Included | ✓ Included |
| Your price lists and menus, uploaded | ✓ Included | ✓ Included | ✓ Included |
| What the phone earnedConfirmed and estimated, kept apart, beside what PhonePick costs | ✓ Included | ✓ Included | ✓ Included |
| Lead webhook and CSV export | ✓ Included | ✓ Included | ✓ Included |
| The front office — Operations and Growth | |||
| Deposits on the callA pay link texted during the call, paid into your own Stripe account | — Not included | ✓ Included | ✓ Included |
| Your own online booking pagephonepick.ai/book/your-name: customers pick a time that’s really free, into the same diary the phone books | — Not included | ✓ Included | ✓ Included |
| Confirmation textsReply Y or N before each appointment | — Not included | ✓ Included | ✓ Included |
| A waitlist that refills freed timesOne person at a time; not for restaurants | — Not included | ✓ Included | ✓ Included |
| Invoice chasingPolite reminders with a pay link, 9am to 8pm only | — Not included | ✓ Included | ✓ Included |
| Expenses by textText a photo of a receipt; the tax printed on it is what’s recorded | — Not included | ✓ Included | ✓ Included |
| Staff time clockStaff clock in at your sites from their phones; location checked at the tap; hours by person and site | — Not included | ✓ Included | ✓ Included |
| Review requestsThe same thank-you and review link to everyone | — Not included | ✓ Included | ✓ Included |
| Website chat, in the same inboxAnswers from your own facts, takes a message; it doesn’t book | — Not included | ✓ Included | ✓ Included |
| Intake formsTexted after booking; not for health businesses | — Not included | ✓ Included | ✓ Included |
| On-call rotaUrgent calls go to whoever is on shift | — Not included | ✓ Included | ✓ Included |
| Morning briefBy text or email, between 5 and 9am | — Not included | ✓ Included | ✓ Included |
| Customers who haven’t been backA list for you to ring yourself | — Not included | ✓ Included | ✓ Included |
| The CRM pipelinePipeline board, follow-ups, job values | ✓ Included | ✓ Included | ✓ Included |
| Looks it up, live — Growth | |||
| Looks things up on your help websites during the callUp to five sites: your help centre, manuals or FAQ. It opens the right page while the caller holds and walks them through it, saying only what the page says | — Not included | — Not included | ✓ Included |
| Sales calls — Growth | |||
| Answers sales enquiries, qualifies them and books the next stepYour own questions, asked naturally; only prices you gave it | — Not included | — Not included | ✓ Included |
| Scores sales enquiries and sales calls, and alerts you to the hot onesBy email, plus a text to your mobile while you have texts left, or a warm transfer while they’re on the line | — Not included | — Not included | ✓ Included |
| Calls back website leads within minutesPeople who ticked the call box on your form, inside calling hours | — Not included | — Not included | ✓ Included |
| Calls your own consented listsEach person with a written consent record: when, the wording, where | — Not included | — Not included | ✓ Included |
| Calls past customers who opted inOnly those who agreed in writing; a past booking isn’t enough | — Not included | — Not included | ✓ Included |
| Outbound calls includedFor sales calls or any other kind. They use the plan’s minutes, up to 40 a day; an outbound add-on adds more | — None included | — None included | 200 a month |
| On top of any plan | |||
| More phone numbersFor a second location or an ad, answered by the same receptionist. Minutes and texts are shared | $10/mo each | $10/mo each | $10/mo each |
| Outbound calls50, 150 or 400 calls a month. On Growth they come after the 200 included, and add‑on calls don’t use minutes | Add‑on | Add‑on | Add‑on |
| Minute and call packsA pack of 100 minutes or a pack of 50 calls, for the month you buy it. Gone on the 1st | One‑time | One‑time | One‑time |
Sales calls are for people who agreed to hear from you: in writing, or by ticking the call box on your website form. They aren’t for cold calling. Every call says it’s an AI calling for your business before anything else, and a sales call says how to opt out. You confirm the consent for every list you add, and nobody is imported without their own record of agreeing; bought or scraped lists aren’t allowed. Do-not-call and STOP always win, and “don’t call me again” on a call takes that number off there and then. The consent is yours to hold; the terms say exactly what that means.
It rings back people who asked, returns missed calls, and calls about appointments — only people who called or booked with you. On Growth, which includes 200 calls a month from its minutes, the same calls can be sales calls to people who agreed to hear from you. 50, 150 or 400 calls a month for $45, $125 or $329. A call counts when it reaches someone or leaves a voicemail, up to three minutes each; unanswered tries are free. Added on top of any plan.
A pack of 100 minutes for $35, or a pack of 50 calls for $52, on any plan, from the Plan page. A pack is charged once, used after your plan’s own minutes or calls, and gone on the 1st: it doesn’t carry over or renew. If it keeps happening, the next plan or add‑on up adds as much for less than packs would — when you reach 80% of a month’s minutes or calls, the Plan page puts the two side by side.
Run out of minutes and PhonePick stops answering — your calls ring through to your own phone instead. You are never billed for minutes you didn't buy — to keep going, add a one‑time pack or move up a plan. Minutes are counted in whole minutes; texts are counted in segments, and only the ones you send. Moving up is prorated to the day, and that month's minutes go up by the share of the month that's left; moving down takes effect at the end of your billing period. No contract, no setup fee, cancel any time. There's no open free trial: if we've given you a trial code, enter it when you choose a plan, and the plan is free for the days on the code before your card is charged. To hear it first, call (249) 496-5966.
If you take bookings, start on Operations: the deposits, the reply-Y confirmations and the waitlist are what stop a booked time going empty. If you only need calls answered and messages taken, Front Desk does that. If you sell — quotes, consultations, anything a buyer rings to ask about — Growth is your AI sales rep: it qualifies them and calls your leads back. Moving up is prorated to the day, and so are that month's minutes: start small and move up the day you need to.
Or ask it yourself: call (249) 496-5966 and PhonePick answers its own phone.
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