PhonePick

Features · The front office

Review requests by text Operations and Growth

Happy customers rarely think to leave a review on their own. A short thank-you with the link, sent while the visit is still fresh, is usually all it takes.

On Operations, $149 a month, and Growth. No contract, no setup fee.

What it does

A thank-you and your review link, a couple of hours after each visit. The same ask to everyone.

Sent while it is fresh

An hour, two hours, four hours or a day after a booked visit ends — you pick. Nothing goes more than three days later.

The same ask to everyone

No “were you happy?” first, and nothing offered in return. Google bans both, and either can get your reviews taken down.

Never pushy

One ask per visit, never the same number twice in 90 days, and never outside 9am to 8pm.

Any review page

Usually your Google “write a review” link, but a Yelp or Facebook page works too.

Setting it up

How to switch it on

  1. Copy the “write a review” link from your Google Business Profile.
  2. Settings → Review requests: switch it on, paste the link and pick the delay.
  3. From the next finished visit, the thank-you goes out by itself.

Being straight with you

What it will not do

It does not ask after a call back, a cancelled visit, or a booking someone was asked to ring about — that customer needs a person first. It never filters out unhappy customers, and it does not write or answer reviews for you.

Before you ask

What people ask about it

Why not ask whether they were happy first?

Because Google forbids it. Asking first and sending only the happy ones to Google is review gating, and it can get your reviews removed. Everyone gets the same thank-you.

Will a regular be asked after every visit?

No. The same number is never asked twice in 90 days.

Do review texts count against my plan?

Yes, as texts you send, like any other.

Everything else people ask →

Goes well with

Related features

Confirmation texts and a waitlistA two-way text inbox on your numberAppointment booking by phoneEvery feature

SalonsAuto repairThe five-minute rule

Hear it before you decide

Call (249) 496-5966 and PhonePick answers its own phone, or walk round the real app on a sample business. Ten minutes to set up, and you keep your number.