Features · The front desk
Customers text the number they called. With PhonePick, the number that answers your calls takes texts as well, and every conversation sits in one inbox your whole team can work from.
On every plan, from $75 a month. No contract, no setup fee.
What it does
It is on every plan, and only the texts you send are counted.
Texts arrive in the inbox threaded by customer, and a reply goes from your PhonePick number. On a second number, a reply goes back from the number they texted.
Texts are counted in segments, and only the ones you send. Emoji or curly quotes cut a segment from 160 characters to 70, and the app shows you the count before you send.
On Operations and Growth, chats from your website land in the same inbox, so nothing lives in a second app.
Setting it up
Being straight with you
It is not a bulk-texting or marketing tool: texts go to people who texted you, or where a feature you switched on sends them. Someone who texts STOP is unsubscribed by their phone company, and neither you nor we can undo it — they have to text START themselves. That is the law rather than a setting.
Before you ask
No. Only texts you send count, in segments. Replies you receive are never counted.
US carriers require every business that texts from a local number to be registered. You start it from Settings → US texting, it usually takes one to three weeks, and calls are answered from day one.
No, and neither can you. They have to text START themselves.
Call (249) 496-5966 and PhonePick answers its own phone, or walk round the real app on a sample business. Ten minutes to set up, and you keep your number.
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