Legal

Terms of Service

Last updated 8 October 2026 · Gintii AI Inc., Ontario, Canada

These terms cover your use of PhonePick, operated by Gintii AI Inc. Using the service means you accept them.

What the service is

PhonePick provides a phone number, an automated assistant that answers calls and texts on your behalf, a call log with a transcript of every call it answers, appointment booking, and a message inbox. Depending on your plan it also runs other parts of your front office that you switch on: deposits, confirmation texts and a waitlist, review requests, invoice reminders, intake forms, a chat on your website, expenses by text, an on-call rota and a morning brief. With outbound calls it also places calls for you, and on the Growth plan those can include sales calls. It is an assistant, not an employee and not an answering service staffed by people.

Your account

You need an account and you are responsible for what happens under it. Tell us promptly if you think someone else has access.

Plans and prices

Three plans are on sale. You are billed in the currency you choose when you check out, Canadian or US dollars, and the price is the one shown for that currency.

Plan	Price a month	Answered minutes	Texts sent
Front Desk	CA$99 US$75	300	300
Operations	CA$199 US$149	600	750
Growth	CA$599 US$449	1,500	2,000

• Every plan includes the CRM. Operations and Growth also include deposits, confirmation texts and the waitlist, review requests, invoice reminders, intake forms, expenses by text, website chat, the on-call rota, the morning brief and the list of customers who haven't been back; Front Desk does not. Growth also includes sales calls and 200 outbound calls a month, which reset on the first of each month and do not carry over. Each included call's minutes come out of the plan's minutes, no included call is placed once those minutes are used up, and at most 40 go out in a day. Calls from an outbound add-on are used after the included ones and do not use the plan's minutes. The pricing page lists what each plan includes.
• Each plan includes logins for the account's team: 2 on Front Desk, 5 on Operations and 10 on Growth, counting the owner. Extra logins are billed monthly on top of the plan at CA$15 (US$10) each, on any plan; the plan's minutes and texts are shared by everyone on the team. Adding one is charged pro-rata straight away; taking one off credits the unused part of the billing period to the next invoice. Logins in use by the team, or held by an open invite, can't be taken off. When the plan changes, the extra logins follow the team: from the moment the change takes effect, the account pays for the people on its team beyond what the new plan includes. Removing someone never needs a plan change.
• Extra phone numbers are an add-on at CA$15 (US$10) a month each, on any plan, answered by the same receptionist with the plan's minutes and texts shared. Adding one is charged pro-rata straight away; releasing one ends it at once, can't be undone, and credits the unused part of the billing period to the next invoice.
• Outbound calls are an add-on, billed monthly on top of a plan at the price shown when you add them. Adding outbound calls, or moving to a bigger tier, takes effect straight away and is prorated to the day, and so are the calls: an outbound tier's calls for a calendar month (counted in Coordinated Universal Time) are its monthly calls in proportion to the part of that month you have it, so a tier added with a third of the month left gives a third of its calls that month and all of them the next. Moving to a smaller tier, or turning outbound calls off, takes effect at the end of the billing period: you keep the tier you have paid for until then, its calls counted the same way, and nothing is refunded for the rest of that period. The CRM was an add-on on Front Desk until 8 October 2026; anyone still billed for it can turn it off on the Plan page, which takes it off straight away and credits the unused part of the billing period to the next invoice.
• Plans we no longer sell (Starter and Flat out, retired on 21 September 2026) keep working at the price you signed up for, for as long as you stay on them. If you move off one, you move to a plan on sale and cannot move back.
• You change plan on the Plan page. One plan is higher than another when its monthly price is higher, in the currency your plan is billed in.
• Moving up to a higher plan takes effect straight away. The difference in price for the rest of the billing period, prorated to the day, is charged when you move; if that payment does not go through, your plan does not change. A plan's minutes for a calendar month (counted in Coordinated Universal Time) are each plan's monthly minutes in proportion to the part of that month you are on it, rounded down to a whole minute, so a move up with a third of the month left adds a third of the difference in minutes that month and all of it the next. Until your plan renews at the end of the billing period you moved up in, any part of a month after that renewal date is counted at the plan that billing period started on; once it renews, it is counted at the higher plan.
• Moving down to a lower plan takes effect at the end of the billing period you have paid for. Until then you keep the higher plan and its features, and nothing is refunded for the rest of that period. The month it takes effect in has its minutes counted the same way, by the part of that month on each plan; if you have already used more than that, calls ring through to your own phone from then until the month ends, as when any plan's minutes run out. Until it takes effect you can call the move off on the Plan page. While it is waiting, add-ons cannot be changed, and cancelling waits until the move has happened or been called off.
• If you move to a plan without a feature, that feature stops acting: nothing new is sent or offered, and your settings for it are kept in case you move back. Anything already under way still finishes — a form already sent can still be filled in, a reply to a confirmation already asked is still acted on, and a payment link already sent can still be paid.
• Referrals. A business that signs up through your referral link gets 10% off its first month, applied when it chooses a plan; it's for a business that has never had a PhonePick plan. When that business has been on a paid plan for 30 days, you get a credit on your PhonePick account worth what it paid for its first month, taken off your next bills. If it cancels or is refunded before then, there is no credit. Credits aren't cash, can't be transferred, and you can't refer yourself or another account of your own.
• There is no contract and no setup fee.

Minutes and messages

• Each plan includes a set number of answered minutes and outbound text segments a month. Both reset on the first of each month and do not carry over. Plans are billed monthly in advance.
• A call is rounded up to the next whole minute, the way the carrier bills it.
• A long text message is sent as more than one segment and counts as more than one.
• When your minutes run out we stop answering and calls ring through to the phone number you nominated. We do not answer calls you have not paid for, so you will not receive a bill for minutes you did not buy.
• When your text allowance runs out, automatic messages stop — confirmations, reminders, review requests and the rest. You can still reply by hand from your inbox.
• Cancel any time (if a move to a lower plan is waiting, call it off on the Plan page first). The plan runs to the end of the period you have paid for. We do not give partial refunds for unused minutes.

Payments you take through PhonePick

Deposits and invoice pay links are paid into your own Stripe account, which you connect yourself and which Stripe's own terms govern. You are the merchant: each payment is between you and your customer, and Gintii AI Inc. is not a party to it. Refunds, disputes and chargebacks are yours to handle with your customer and Stripe, and Stripe charges its own fees to your Stripe account.

• The assistant never takes a card number. A deposit can only be paid through the link it texts.
• An unpaid deposit never cancels a booking. The booking is flagged, and what happens next is your decision.
• You set which services take a deposit and how much. Your deposit and refund policy is yours, and so is telling your customers what it is.

Texts and lists we run for you

Confirmation texts, waitlist offers, review requests, intake-form links and invoice reminders are sent only if you switch them on. They go from your PhonePick number, in your business's name, on your behalf. You are responsible for having your customers' consent to receive them where the law requires it, and for sending them only to your own customers.

• None is ever sent to a number that has replied STOP. Confirmations, review requests, intake-form links and invoice reminders go out only between 9am and 8pm your time.
• Only a clear Y or N to a confirmation changes a booking. A reply of CANCEL is a carrier opt-out: that number stops receiving all of your texts, and the booking is flagged for you to call rather than cancelled.
• Review requests go to every customer alike, and to the same number no more than once in 90 days. You agree not to ask only the customers who were happy, and not to offer anything in return for a review; Google's rules forbid both.
• Invoice reminders use fixed, polite wording: never a threat, a fee or "collections".
• The list of customers who haven't been back is for you to call your own customers yourself. PhonePick does not call the people on it for you, and when you call, the rules on unsolicited calls, including do-not-call lists, are yours to follow. On Growth, PhonePick can call past customers only from a list you add under Outbound and sales calls, with each person's written consent.

Outbound and sales calls

With outbound calls on your account, PhonePick places calls for you, from your PhonePick number, in your business's name. You are the caller, and on a sales call you are also the seller: each call is made on your instructions and for your business, and the laws on calling the person where they are — in the US the Telephone Consumer Protection Act and state rules, in Canada the CRTC's Unsolicited Telecommunications Rules and provincial rules — apply to you as the business making it. Gintii AI Inc. provides the software that places the call.

Every call opens by saying it is an AI assistant calling for your business. That cannot be switched off. A sales call then says, straight away, how to ask not to be called again, and is told to give your number before it ends; it never leaves a voicemail.

Sales calls need consent you hold

A sales call is any call that encourages someone to buy from you: calling back a lead from your website, calling a list you add, or calling past customers. Before you ask PhonePick to make one, you must hold, for each person:

• In the US, their prior express written consent to calls from your business made with an artificial or AI voice. The FCC treats an AI voice as an artificial voice.
• In Canada, their express consent to those calls.
• The evidence of it: when they agreed, the words they agreed to, and where. You keep it, and produce it if we, the person, a carrier or a regulator asks.

Consent from PhonePick's own website form is recorded for you, with the wording the person saw. Leads sent to your lead link from a form of your own are only called after you confirm that form shows our wording, word for word, with a box that is never ticked in advance. For a list you add, each person must come with their own consent record, and PhonePick refuses a row without one, or one whose wording doesn't cover calls made with an AI voice. It checks the record is there, not that the person really agreed: that is yours to stand behind.

PhonePick doesn't make sales calls for a health or legal practice — a clinic, dental or other health practice, or a law office — whatever its plan: patient and client lists come with privacy and professional rules it can't check. Its everyday calls work as normal.

You must not add a list you bought, rented, borrowed, shared or scraped, or any number you do not have that consent for. Having done business with someone, or their having booked with you, is not written consent to a sales call. PhonePick does not check your numbers against the US National Do Not Call Registry or Canada's National Do Not Call List for you; a sales call rests on the consent you hold.

The attestation is binding

Before a list is called, you confirm, in the app, this statement:

“I confirm that every person on this list gave written consent to receive calls from my business made with an artificial or AI voice, that I can produce that consent on request, and that I will remove anyone who asks not to be called.”

We record who confirmed it and when. It is a promise from you to us, and relying on it is how we let the list be called. If it is untrue, you are in breach of these terms and responsible for the calls that followed.

Opt-outs always win

• Anyone who says on a call that they don't want to be called again is added to your do-not-call list there and then, and nothing still waiting for that number is placed.
• A number on your do-not-call list, or that has replied STOP to your texts, is never called. You can add a number to the list; you cannot take one off. That takes the person's own new consent.
• If someone asks you, some other way, not to be called, add them to your do-not-call list straight away.

When and how often

Sales calls, and every call PhonePick places on its own schedule, go only on weekdays between 9am and 8pm and Saturdays between 10am and 6pm, where the phone is, and never on Sundays or national holidays (a state's or province's own holidays aren't included); your own calling hours can narrow that, never widen it. A call you start yourself with the call-now button, for someone who has just asked for it, can go between 8am and 9pm where the phone is, on any day. Each number is called at most twice in a day and six times in a week, whatever the reason. These are the limits PhonePick applies, not a statement of what the law allows or requires where you or the person are.

We may pause your calling

PhonePick pauses an account's outbound calling on its own when too many of the people it reaches ask not to be called, say it's the wrong number, or hang up straight away. We may also pause or stop your outbound calling, with or without warning, if we receive complaints, if a carrier asks us to, or if we have reason to think a list was not consented. We will tell you why, and calling resumes only when we are satisfied.

Nothing in PhonePick is legal advice, and it does not make your calling lawful. It enforces the checks above; whether your consent and your calls meet the law where you and your customers are is your responsibility.

Rules you have to follow

You are responsible for how the service is used on your line. You agree not to:

• Send marketing texts to people who have not agreed to receive them, or text any number that has replied STOP.
• Use PhonePick for unsolicited bulk calling or messaging of any kind.
• Ask PhonePick to call anyone about a sale without the consent described under Outbound and sales calls, or add a list you bought, rented, borrowed, shared or scraped.
• Configure the assistant to claim it is a human being, or to state prices, guarantees or commitments you are not willing to stand behind.
• Record calls where doing so without the caller's consent is unlawful.
• Ask for card numbers, passwords or health records in an intake form, a website chat or a text. PhonePick is not built to hold them, and intake forms are not available to health businesses.
• Use the service for anything illegal, or for emergency services of any kind.

PhonePick is not an emergency service. It cannot call 911 and must never be relied on for anything where a delay could cause harm.

Messaging registration

US carriers require every business sending text messages to be registered before messages will be delivered. You agree to give accurate information for that registration. We submit it on your behalf; we do not control whether carriers approve it or how long they take.

Health practices and insurance offices

If your business is a clinic or health practice in Ontario, PhonePick handles your callers' personal health information as your agent under the Personal Health Information Protection Act, 2004 (PHIPA): only on your behalf and for your purposes, with the safeguards set out in our Privacy Policy. We sign a PHIPA agent agreement with you on request; where it and these terms differ about health information, the agent agreement governs.

You remain the health information custodian, and these duties stay yours: telling your patients how their calls are handled, including that their information is stored in Canada and processed in real time in the United States (we give you the wording); obtaining any consent PHIPA requires; keeping your own records of care, because PhonePick's call log does not replace them; and making sure everyone who signs in to your account uses two-step sign-in.

If your business is an insurance broker or agency, we apply the same safeguards to your callers' information under Canada's federal privacy law (PIPEDA).

If your callers' information is lost, stolen, or used or disclosed without authority, we will tell you at the first reasonable opportunity and help you notify the people affected and, where the law requires it, the Information and Privacy Commissioner of Ontario.

PhonePick is not HIPAA compliant and does not sign a Business Associate Agreement. A business covered by HIPAA in the United States must not use PhonePick to handle protected health information.

Your data

Your call records, transcripts, messages and contacts are yours. You can export them while your account is open. The invoices, receipts, website chats and intake-form answers kept for you are yours too. We handle all of it as described in our Privacy Policy.

What we do not promise

The service depends on telephone carriers, internet providers and third-party software, and none of them is perfect. An automated assistant can mishear a name, miss a nuance or take a message imperfectly. We provide PhonePick as it is, without warranties beyond those the law gives you and does not let us exclude. We do not promise uninterrupted service, and we do not promise the assistant will never make a mistake.

The same goes for the figures PhonePick works out for you. The receipt reader records the tax printed on a receipt and can misread one, so check the figures before you rely on them for your taxes. "What the phone earned" includes estimates at the job value you set; it is a guide, not accounting.

Limits on liability

To the extent the law allows, our total liability for any claim relating to the service is limited to what you paid us in the three months before the claim. We are not liable for lost business, lost profits or missed opportunities.

Suspension

We may suspend an account that breaks these rules, that is not paid, or that is causing harm to the phone network or to other customers. Where we reasonably can, we will warn you first.

Changes

We may update these terms and will email account holders before material changes take effect. Continuing to use PhonePick after that means you accept the new terms.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction.

Contact

Gintii AI Inc., Ontario, Canada · support@phonepick.ai