Blog

Answering the phone, and what it costs not to

Written for people whose hands are busy when the phone rings. No listicles, and the arithmetic is always shown.

4 October 2026 · 5 min read

Timesheets for staff who work in six places at once

When your staff clock in at care homes, client houses and more than one clinic, paper timesheets stop working. How a location-checked time clock should behave, and what to ask of one.

10 September 2026 · 6 min read

The five-minute rule: why answering speed decides who gets the job

Where the "21 times" figure comes from (a 2007 study of web-form leads called back by sales reps), and what it means if you work with your hands.

10 September 2026 · 6 min read

What a renovation enquiry is actually worth

Trade averages are useless for renovation work, where one enquiry can be worth more than a month of service calls. How to work out your own number.

10 September 2026 · 5 min read

Why dance studios and gyms miss more calls than they think

Class-based businesses take enquiries in the exact hours nobody can reach the phone. Where the calls actually go, and what to do about it.

10 September 2026 · 4 min read

Voicemail is not free

Voicemail looks like the zero-cost option for a phone you cannot always answer. Work out what it actually costs and it is usually the most expensive choice on the list.

10 September 2026 · 4 min read

The voicemail greeting that actually gets messages left

If you are not ready to change how your phone is answered, at least fix the greeting. Four things that measurably increase the number of people who leave a message.

Reference pages

Reference