For physiotherapy clinics

An answering service for physiotherapy clinics, while you're with a patient

Your physios are with a patient every half hour, and the front desk is checking someone in or out. The call that rings out is often a new patient with a sore back, ringing three clinics on their lunch break.

Get your number Hear it answer a call

Live in about ten minutes. From $75 a month. No contract, no setup fee, cancel any time.

The number that matters

A new patient usually comes for a course of treatment, not one visit. The one who books with the clinic that answered is that clinic's for weeks.

You can check that against your own week. Below is the same sum with your figures in it.

What it's costing you

Do the sum on your own numbers

Set to what a new patient's course of treatment is worth. Change it to whatever is true for you.

Calls you miss in a week 8 What a new patient is worth $500 Of the callers you do speak to, how many book 30%

Nothing is sent anywhere — the sum happens in your browser. It assumes PhonePick reaches every missed caller, and that they convert like the ones you already speak to. Whether that holds is your call, not ours.

Work walking past you

—

a month, on those numbers

PhonePick, the plan that covers it—

Even if it only saves one in five—

Worth doing?—

What it does

Three things, on every call

It books the assessment

One appointment length, the one you set, into your calendar and never on top of something already there.

It answers the billing question

Tell it once whether you bill insurers directly and which ones, and it gives your answer on every call, never a guess.

It confirms by text

The day and the time in their phone, and nothing about why they're coming.

In the US, texting starts once carriers approve your business, which usually takes one to three weeks. Calls are answered from day one.

And it learns. Anything a caller asks that it can't answer is written down for you — add the answer once and the very next caller hears it. It never guesses in the meantime.

And it answers in 85 languages. Someone who starts speaking Punjabi, Spanish or Hindi is answered in it mid‑call, and gets the whole job done in it — booked, quoted, written down. On every plan, with nothing to set up. What reaches you is in English either way. The full list.

On the Operations plan

And the rest of the front office

Everything above comes with every plan, from $75 a month. Operations, $149 a month, adds the work around the calls — these are the two parts that matter most here. Each one is off until you switch it on.

Reply Y to confirm, the day before

Each patient is texted ahead of their appointment — the day before, unless you choose otherwise — and asked to reply Y to confirm or N if they can't make it. An N frees the time at once. A reply of CANCEL is a carrier opt-out, so that booking is flagged for your front desk to call, never cancelled.

A freed time offered to someone who wanted it

When nothing suits a caller, it offers to put them on a waitlist. When a time comes free it is texted to one person at a time and held for the hours you choose (four by default), and their Y books it.

Intake forms aren't offered to health practices: a form is where medical history gets typed, and PhonePick isn't built to hold it.

Everything each plan includes →

Being straight with you

What it will not do on a patient call

It books appointments, gives your hours, your location and what you've told it about billing, and takes a name and a number for a callback. It does not discuss an injury, symptoms or treatment, and it will not say whether something needs to be seen urgently — a person calls them back for that. Every caller is told it's an AI and that the call is recorded, and is offered a person instead. PhonePick is PHIPA compliant for Ontario practices: it acts as your agent under PHIPA, keeps no call audio, puts no patient details in emails or texts, and requires two-step sign-in. It is not HIPAA compliant and we do not sign a Business Associate Agreement.

Before you ask

Physiotherapy clinics ask these three

Can it book a new patient's assessment?

Yes, into your calendar at the length you set. Most of the value is after hours and at lunch, when a new patient is free to ring around.

Will it talk about an injury?

No. It takes their name, their number and what they say they need in their own words, and books them in or arranges a callback. Anything clinical waits for a physio.

Is it PHIPA compliant? Is it HIPAA compliant?

Yes, for Ontario practices. We act as your agent under PHIPA and sign an agent agreement with you; no call audio is kept, no patient details go out in emails or texts, and your account needs two-step sign-in. It is not HIPAA compliant: we do not sign a Business Associate Agreement, so US practices should not use it for patient health information.

Everything else people ask →