PhonePick

For heating and cooling

An HVAC answering service for the days the phone will not stop

The first cold night of the year, everyone's furnace fails at once. You are in an attic with a flashlight in your teeth and the phone is going constantly — and it is the calls you did not take that decide how the season goes.

Live in about ten minutes. From $29 a month. No contract, no setup fee, cancel any time.

The number that matters

When crews are on site the miss rate for HVAC runs as high as 62%. A shop taking 250 calls a month at a $400 ticket and a 22% miss rate is losing about $22,000 a month.

You can check that against your own week. Below is the same sum with your figures in it.

What it's costing you

Do the sum on your own numbers

Set to a typical job for this trade. Change it to whatever is true for you.

Nothing is sent anywhere — the sum happens in your browser. It assumes PhonePick reaches every missed caller, and that they convert like the ones you already speak to. Whether that holds is your call, not ours.

Work walking past you
a month, on those numbers

PhonePick, the plan that covers it
Even if it only saves one in five
Worth doing?

Get your number

What it does

Three things, on every call

It answers all of them at once

A person takes one call at a time. On the first cold night that is the whole problem.

No heat gets flagged

It asks whether there is heat at all, and an emergency is marked as one rather than sitting in a list.

It knows what you do not do

Read your website and it will not book a commercial rooftop job if you only do residential.

Before you ask

Heating and cooling ask these three

Can it handle forty calls on the first cold night?

Yes, and all at once. That is the actual difference from a person or an answering service — they take one call at a time, which is precisely the wrong shape for a cold snap.

Will it book a job we do not do?

Not if you tell it what you do not do. Paste your website and it picks up the boundary; anything you type yourself overrides what it read.

Does it know a no-heat call is urgent?

It asks whether there is heat at all and flags the answer. It will not decide on its own that something is an emergency — it tells you what they said.

Everything else people ask →

Also for

Other people who cannot get to the phone

PlumbersElectriciansRoofersContractors and renovatorsLandscaping and lawn careLawyers and paralegalsAccountants and bookkeepersDental practices See all

The next one rings whether you're ready or not

Ten minutes to set up. You keep your number, and you can undo the whole thing with one dialled code.