PhonePick

For veterinary practices

An answering service for veterinary practices, including the 6pm panic

A worried owner rings at ten past six. Nobody answers, so they drive to whichever emergency clinic comes up first — and that is now their vet.

Live in about ten minutes. From $75 a month. No contract, no setup fee, cancel any time.

The number that matters

Out-of-hours calls from worried owners are how practices lose long-standing clients without ever hearing about it.

You can check that against your own week. Below is the same sum with your figures in it.

What it's costing you

Do the sum on your own numbers

Set to a typical job for this trade. Change it to whatever is true for you.

Nothing is sent anywhere — the sum happens in your browser. It assumes PhonePick reaches every missed caller, and that they convert like the ones you already speak to. Whether that holds is your call, not ours.

Work walking past you
—
a month, on those numbers

PhonePick, the plan that covers it—
Even if it only saves one in five—
Worth doing?—

What it does

Three things, on every call

It answers out of hours

With your own words about where to go if it cannot wait.

It books the appointment

Into the calendar you already keep.

It confirms by text

The day and the time in their phone, and any reply lands in your inbox.

In the US, texting starts once carriers approve your business, which usually takes one to three weeks. Calls are answered from day one.

And it learns. Anything a caller asks that it can't answer is written down for you — add the answer once and the very next caller hears it. It never guesses in the meantime.

And it answers in 85 languages. Someone who starts speaking Punjabi, Spanish or Hindi is answered in it mid‑call, and gets the whole job done in it — booked, quoted, written down. On every plan, with nothing to set up. What reaches you is in English either way. The full list.

On the Operations plan

And the rest of the front office

Everything above comes with every plan, from $75 a month. Operations, $149 a month, adds the work around the calls — these are the two parts that matter most here. Each one is off until you switch it on.

Owners reply Y, or N if they can't make it

Before each appointment — the day before, unless you pick another time — the owner is texted and asked to confirm. An N frees the time for another animal and anything else goes to your inbox. A CANCEL reply is a carrier opt-out, so that booking is flagged for a call, never cancelled.

The cancelled slot, refilled

Owners who couldn't get the time they wanted can go on a waitlist. When one frees up it is offered by text to one person at a time, and a Y books it.

Intake forms aren't offered to clinics, vets included: a form is where a history gets typed, and PhonePick isn't built to hold one.

A booking page of your own, on Operations and Growth: customers book an appointment themselves at phonepick.ai/book/your-name — from your website, the Book button on your Google listing or a QR code — and only at times that are really free, because the page and the phone share one diary. How it works.

Everything each plan includes →

Being straight with you

What it will not do on a veterinary call

It books appointments, gives hours and directions, and reads out exactly the emergency instruction you wrote. It will not assess an animal, advise, or judge whether something is urgent — it cannot see the animal and neither can we.

Before you ask

Veterinary practices ask these three

What does it do with an out-of-hours emergency?

It reads out exactly the instruction you wrote about where to go. It will not judge whether an animal is in danger — it cannot see the animal.

Will it advise a worried owner?

No. It books, gives directions, and takes a message. Advice waits for a person who can examine the animal.

Can it book into our existing calendar?

Yes, and it reads that calendar first so it never offers a time you already have taken.

Everything else people ask →

Also for

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The next one rings whether you're ready or not

Ten minutes to set up. You keep your number, and you can undo the whole thing with one dialled code.