PhonePick

For restaurants, cafés and bars

An answering service for restaurants that picks up during the rush

It is seven o'clock, every table is full and the phone by the till has rung four times. Whoever is nearest is plating or pouring, so it rings out — and that takeout order goes to whichever place picked up.

Live in about ten minutes. From $75 a month. No contract, no setup fee, cancel any time.

The number that matters

Miss eight order calls a week at a $40 average order, and even if only three in ten of those callers would have ordered, that is $416 a month you never saw.

You can check that against your own week. Below is the same sum with your figures in it.

What it's costing you

Do the sum on your own numbers

Set to a typical takeout order. Change it to whatever is true for you.

Nothing is sent anywhere — the sum happens in your browser. It assumes PhonePick reaches every missed caller, and that they convert like the ones you already speak to. Whether that holds is your call, not ours.

Work walking past you
—
a month, on those numbers

PhonePick, the plan that covers it—
Even if it only saves one in five—
Worth doing?—

What it does

Three things, on every call

It takes the order from your menu

Give it your menu once — a PDF, a photo or a link. Every price comes from the menu, never from its head, and it reads the whole order back with the total and places it only when the caller says yes.

The ticket goes where the kitchen looks

Your Orders screen, a kitchen screen on any tablet and your email — plus a text to the kitchen's phone if you want one.

Tables, paced the way you set them

Switch booking on and it books tables by how many parties and guests may start in each half hour. A party bigger than you allow gets a call back, not a table.

In the US, texting starts once carriers approve your business, which usually takes one to three weeks. Calls are answered from day one.

And it learns. Anything a caller asks that it can't answer is written down for you — add the answer once and the very next caller hears it. It never guesses in the meantime.

And it answers in 85 languages. Someone who starts speaking Punjabi, Spanish or Hindi is answered in it mid‑call, and gets the whole job done in it — booked, quoted, written down. On every plan, with nothing to set up. What reaches you is in English either way. The full list.

On the Operations plan

And the rest of the front office

Everything above comes with every plan, from $75 a month. Operations, $149 a month, adds the work around the calls — these are the two parts that matter most here. Each one is off until you switch it on.

A chat on your site, answered by the same assistant

One line of code adds a chat to your own website that answers the questions people ask before they ring — hours, where you are, whether you do takeout — from the same facts as the phone. It says it is an AI and cannot take an order or book a table; anyone who wants either leaves a name and number, which lands in your Leads and your email.

A review ask after a booked table

Switch booking on, and a few hours after a table booked through it the guest is texted a thank-you with your Google review link — the same text to everyone, never after a takeout order, and never twice to the same number within 90 days.

The waitlist isn't offered to restaurants: tables are paced by how many parties start each half hour, not held as slots.

A booking page of your own, on Operations and Growth: customers book a table themselves at phonepick.ai/book/your-name — from your website, the Book button on your Google listing or a QR code — and only at times that are really free, because the page and the phone share one diary. How it works.

Everything each plan includes →

Being straight with you

It takes the order. It won't take a card or promise a dish is safe.

It never takes a card number on the phone; it tells callers how you take payment, in your words. On a call it will not answer an allergy or ingredient question — it writes the allergy on the ticket for the kitchen and leaves the answer to you. And orders don't go into your POS: they arrive on your Orders screen, the kitchen screen and your email, not in Toast, Square or Clover.

Before you ask

Restaurants, cafés and bars ask these three

How many order calls will a plan cover?

Plans are minutes, not calls. Front Desk's 300 minutes is roughly 90 calls, and a busy takeout line may want Operations (600 minutes) or Growth (1,500). If the minutes run out it stops answering and calls ring straight through to your own phone — you are never billed for minutes you did not buy.

We already take bookings on OpenTable or Resy. Does it still help?

Yes. It can text callers your booking link instead of booking them itself — it cannot see what those systems have free, so it doesn't pretend to. It still takes the phone orders and answers the other calls.

What does it do when a caller mentions an allergy?

Writes it on the order for the kitchen, in the caller's words — even if they remember it after the order is placed. It will never tell a caller a dish is safe or what is in it; that answer stays with you.

Everything else people ask →

Also for

Other people who cannot get to the phone

PlumbersHeating and coolingElectriciansRoofersContractors and renovatorsLandscaping and lawn careLawyers and paralegalsAccountants and bookkeepers See all

The next one rings whether you're ready or not

Ten minutes to set up. You keep your number, and you can undo the whole thing with one dialled code.