For clinics and practices
One person on reception, three lines, and a waiting room in front of them. The phone rings out, and the patient who could not get through turns up at a walk-in instead.
Live in about ten minutes. From $75 a month. No contract, no setup fee, cancel any time.
The number that matters
You can check that against your own week. Below is the same sum with your figures in it.
What it's costing you
Set to a typical job for this trade. Change it to whatever is true for you.
Nothing is sent anywhere — the sum happens in your browser. It assumes PhonePick reaches every missed caller, and that they convert like the ones you already speak to. Whether that holds is your call, not ours.
Get your number · from $75/mo Live in about ten minutes. Cancel anytime.
What it does
It answers when reception is on another line, at lunch, or closed.
Into a gap that fits the one appointment length you set for the whole clinic, and never on top of something already in the calendar.
So you can see what people are actually ringing about.
And it learns. Anything a caller asks that it can't answer is written down for you — add the answer once and the very next caller hears it. It never guesses in the meantime.
And it answers in 85 languages. Someone who starts speaking Punjabi, Spanish or Hindi is answered in it mid‑call, and gets the whole job done in it — booked, quoted, written down. On every plan, with nothing to set up. What reaches you is in English either way. The full list.
On the Operations plan
Everything above comes with every plan, from $75 a month. Operations, $149 a month, adds the work around the calls — these are the two parts that matter most here. Each one is off until you switch it on.
Patients are texted before their appointment — anywhere from two hours to three days ahead, the day before by default — and asked to reply Y or N. An N frees the slot, and anything else lands in your inbox for reception. Someone who replies CANCEL has opted out at their carrier, so the booking is flagged for a call rather than cancelled.
Physios, nurses or therapists who work at more than one location, or go out to care homes, clock in from their own phones. The location is checked at the tap and never in between, and you get hours by person and by site for payroll.
In the US, texting starts once carriers approve your business, which usually takes one to three weeks. Calls are answered from day one.
No intake forms for clinics: that is where medical history gets typed, and PhonePick isn't built to hold it.
A booking page of your own, on Operations and Growth: customers book an appointment themselves at phonepick.ai/book/your-name — from your website, the Book button on your Google listing or a QR code — and only at times that are really free, because the page and the phone share one diary. How it works.
Being straight with you
It books, gives hours and directions, and takes a name and number for a callback. It does not triage, advise, discuss symptoms or touch anything clinical, and it never tells a caller whether to be worried. Every caller is told it's an AI and that the call is recorded, and is offered a person instead. PhonePick is PHIPA compliant for Ontario practices: it acts as your agent under PHIPA, keeps no call audio, puts no patient details in emails or texts, and requires two-step sign-in. It is not HIPAA compliant and we do not sign a Business Associate Agreement. If a caller needs urgent help the correct answer is the one your own recording gives, and you should keep that recording.
Before you ask
No. It never assesses a symptom or tells a caller how worried to be. It books, answers hours and directions, and takes a callback request.
Yes, for Ontario practices. We act as your agent under PHIPA and sign an agent agreement with you; no call audio is kept, no patient details go out in emails or texts, and your account needs two-step sign-in. It is not HIPAA compliant: we do not sign a Business Associate Agreement, so US practices should not use it for patient health information.
It reads out exactly the instruction you wrote, word for word. Keep your own emergency recording — this does not replace it.
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Ten minutes to set up. You keep your number, and you can undo the whole thing with one dialled code.
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