Comparison
This is not really a like-for-like comparison and it would be dishonest to present it as one. Smith.ai employs actual receptionists in North America, answering around the clock. We are software. The gap in price is the gap in what it is.
| PhonePick | Smith.ai |
|---|---|
| Front Desk $75300 minutes · answers, books, writes up every call it answers | Starter $30030 calls · $11.50 each after |
| Operations $149600 minutes · plus deposits, confirmations, invoices, receipts | Basic $81090 calls · $10.50 each after |
| Growth $4491,500 minutes · your AI sales rep: Operations, plus sales calls | Pro $2,100300 calls · $8.50 each after |
Smith.ai's prices as published on their own pricing page, checked 10 September 2026. Prices move — if you are reading this much later, check theirs and tell us if ours is out of date.
The PhonePick prices in this table are US dollars. In Canada the same three plans are CA$99, CA$199 and CA$599 a month, and our pricing page shows either.
Written by us, about a competitor, so read it with that in mind — but these are real and we would rather you knew before you bought than after.
A human can hear that someone is upset, handle a call that goes sideways, and use judgement that no language model should be trusted with. For a law firm's first call with a distressed client, or anything genuinely delicate, that is worth paying for.
Ours is careful and bounded — it says it does not know rather than guessing. A person can work out what a confused caller actually needs. That is a real difference, not a marketing one.
They offer one. We do not.
Their entry plan covers 30 calls a month and costs four times our Front Desk; above that it is $11.50 a call. Front Desk is 300 minutes a month and we never bill past it — when the minutes run out, calls ring through to your own phone.
A person takes one call at a time. On the first cold night of the year, or the week after a storm, that is the whole problem.
It says the same correct thing at 3am on a Sunday as it does at 10am on a Tuesday, and it never invents a price.
A transcript of every call it answers, on every plan. Every call is recorded too, and the caller is told so at the start.
Smith.ai's price buys a person's time, call by call. Ours buys software that answers, and on Operations runs the rest of the front office too. None of it replaces a person's judgement on a delicate call — that is what their price pays for.
Growth is your AI sales rep: Operations plus sales calls, with 1,500 minutes. Every Operations and Growth feature is off until you switch it on. No free trial, no contract, no setup fee; cancel any time. Every plan, feature by feature.
In the US, texting starts once carriers approve your business, which usually takes one to three weeks. Calls are answered from day one.
If your calls are few, expensive and delicate — and $300 a month is small against one client — hire the humans. If you are missing calls because you are up a ladder and the job is worth a few hundred dollars, paying $300 a month for thirty calls is the wrong shape, $75 is the right one, and $149 buys the work around the calls as well.
How this page is kept honest. Every figure comes from Smith.ai's own published pricing, dated above. We name what they do better because a comparison written only one way is an advertisement, and you can tell. If anything here is wrong or out of date, email support@phonepick.ai and we will correct it.
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